IT Support Specialist – International Bank (Antwerp)
Are you ready to take on a multifaceted role in an international banking environment? Our client, a prestigious bank in Antwerp, is seeking a dynamic IT Support Specialist who is not only responsible for ensuring the smooth functioning of IT systems but is also eager to support the accounts and customer service departments when needed. This is a unique opportunity to showcase both your technical and customer-focused skills in a highly collaborative environment.
Are you ready to take on a multifaceted role in an international banking environment? Our client, a prestigious bank in Antwerp, is seeking a dynamic IT Support Specialist who is not only responsible for ensuring the smooth functioning of IT systems but is also eager to support the accounts and customer service departments when needed. This is a unique opportunity to showcase both your technical and customer-focused skills in a highly collaborative environment.
What will you do?
As the IT Support Specialist, you will be the go-to person for all IT-related tasks at the branch, ensuring that systems are running smoothly and efficiently.
Some of your key responsibilities include:
- Maintenance of hardware and software applications to ensure uninterrupted operations.
- Providing first-line and second line support to internal users, troubleshooting hardware, software, and network issues.
- Managing the branch’s Network, and acting as a liaison with ITFO and IBG for system-related solutions.
- Coordinating disaster recovery tests and maintaining the BCP (Business Continuity Plan) site.
- Liaising with Proximus for maintenance of branch VC & telephone equipment.
- Developing and implementing IT security policies and business continuity plans.
- Supporting the accounts department with tasks such as updating KYC files and recertification of client files.
- Assisting with Internet Banking onboarding and customer issue resolution.
- What you bring to the table:
- You are legally authorized to work in Belgium (PR holder or EU citizen).
- Fluency in English is essential; knowledge of Dutch is a plus.
- A Bachelor’s degree in IT or relevant experience in IT support/ helpdesk roles. ITIL knowledge is a plus.
- Hands-on experience with hardware (desktops, laptops, telephony), network infrastructure (LAN, WAN, Wi-Fi), and common applications (Office 365, Active Directory).
- Strong understanding of Windows 10 and network protocols (DHCP, DNS, TCP/IP).
- Excellent problem-solving skills and a customer-focused mindset, with experience supporting users in a service desk environment.
- What we offer you:
At this international bank in Antwerp, they believe in offering more than just a job – they offer a chance to grow, learn, and succeed in a dynamic environment. Here’s what you can look forward to: - Competitive salary up to € 45.000 gross/year and benefits package, including opportunities for professional development, healthcare plan, mealvouchers, ..
- Be part of a global banking institution where your contributions will have a direct impact on operations and customer satisfaction.
- A role that combines IT expertise with customer service, giving you a well-rounded and fulfilling career path.
- Continuous learning opportunities to enhance your skills, whether it’s through IT projects or customer service initiatives.
- A supportive and collaborative team environment, where your ideas and solutions will be valued.
- The chance to work in the vibrant city of Antwerp, with the opportunity to network in an international setting.
- Interested?
If you’re an IT professional who thrives in a versatile role and enjoys a mix of technical challenges and customer interaction, we’d love to hear from you! Apply now and be a part of this exciting opportunity in the heart of Antwerp.
